Effective Date: May 26, 2025
Cargo4U Sdn Bhd ("Cargo4U," "we," "us," or "our") is committed to protecting the privacy and security of our customers' personal data. This Privacy Statement outlines how we collect, use, disclose, and protect your personal information when you use the Cargo4U Member Portal (the "Portal") at https://member.cargo4u.com.my. The Portal is designed to enable our customers to reload service credits, place logistics service orders, track spending, monitor order history, and view order fulfillment details.
1. Information We Collect
We collect personal information to provide and improve our services. The types of information we may collect include:
- Account Information: When you register or log in to the Portal, we collect details such as your name, email address, company name, contact number, and billing address.
- Payment Information: When you reload service credits using the local payment gateway, we collect payment details such as credit/debit card information or bank account details. These are processed securely through our trusted payment gateway provider.
- Order and Transaction Data: Information related to your logistics service orders, spending history, order history, and fulfillment details, including shipment details, delivery addresses, and service preferences.
- Usage Data: Information about how you interact with the Portal, such as IP address, browser type, device information, pages visited, and timestamps, collected through cookies and similar technologies.
- Communication Data: Information you provide when you contact us through the Portal, such as inquiries or feedback submitted via forms or direct communication channels (e.g., WhatsApp or email).
2. How We Use Your Information
We use your personal information to provide, manage, and enhance the services offered through the Portal, including:
- Processing and fulfilling logistics service orders, including freight forwarding, warehousing, and transportation services.
- Managing service credit reloads and processing payments securely through our local payment gateway.
- Providing access to your spending history, order history, and real-time order fulfillment details.
- Communicating with you about your account, orders, or inquiries, including sending service updates, confirmations, and responses to your requests.
- Improving the Portal's functionality and user experience by analyzing usage data.
- Ensuring compliance with legal and regulatory requirements, including customs brokerage and international trade compliance.
- Sending promotional materials or updates about Cargo4U services, where you have consented to receive such communications.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors (e.g., payment gateway providers, shipping lines, or warehouse management system providers) who assist us in operating the Portal and delivering services, subject to strict confidentiality agreements.
- Business Partners: With logistics partners, such as those in the UFO freight forwarding network, to facilitate cross-border services, ensuring compliance with data protection standards.
- Legal Compliance: When required by law, regulation, or legal process, such as customs authorities or government agencies, to comply with international trade and logistics regulations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, with notice provided to you.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption for payment transactions and secure access controls for the Portal. Our web-based Warehouse Management System (WMS) uses advanced technologies to ensure secure data handling. However, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.
5. Cookies and Tracking Technologies
The Portal uses cookies and similar technologies to enhance user experience, track usage, and provide personalized services. You can manage cookie preferences through your browser settings, though disabling cookies may affect the Portal's functionality.
6. Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access and obtain a copy of your personal data held by us.
- Correct inaccurate or incomplete personal data.
- Request deletion of your personal data, subject to legal and contractual obligations.
- Object to or restrict the processing of your personal data in certain circumstances.
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at info@cargo4u.com.my or +60124915355. We will respond within 1-2 business days.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Statement or to comply with legal obligations, such as record-keeping for customs and tax purposes. When no longer needed, your data is securely deleted or anonymized.
8. International Data Transfers
As a member of international freight forwarding platforms like Xpert-log and UFO, we may transfer your data to partners or vendors outside Malaysia to facilitate cross-border logistics services. We ensure such transfers comply with PDPA and other applicable data protection laws, using safeguards like contractual agreements.
9. Third-Party Links
The Portal may contain links to third-party websites, such as payment gateways or partner platforms. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.
10. Updates to This Privacy Statement
We may update this Privacy Statement to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through the Portal. The latest version will always be available on the Portal.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Statement or our data practices, please contact us at:
- Cargo4U Sdn Bhd
- LOT5991, JALAN TERATAI, BT.6, OFF JALAN MERU, MUKIM KAPAR, 41050 KLANG, SELANGOR D.E MALAYSIA
- Email: info@cargo4u.com.my
- Phone: +60124915355
- Website: www.cargo4u.com.my
We aim to respond to all inquiries within 1-2 business days.
© 2025 Cargo4U Sdn Bhd. All rights reserved.